Visitor Experience Associate

The Contemporary Art Museum St. Louis seeks a Visitor Experience Associate (VEA) to join our team. Reporting to the Visitor Experience and Events Manager, VEAs are integral to ensuring that visitors have a meaningful and satisfying experience at CAM. This is a part-time position with a variable work schedule that is dependent on programs and events. Regular museum hours are Wednesday–Sunday 10:00 am–5:00 pm and Friday 10:00 am–8:00 pm. VEAs must have flexible schedules to work between 16 and 25 hours per week, with evening and weekend availability.

Responsibilities

Guest Services

  • Greet and check in visitors with a welcoming attitude
  • Provide customer service to visitors at the front desk and in the shop; promote and process memberships
  • Communicate Museum policies with clarity and positivity
  • Staff the galleries during open hours to provide artwork security and visitor service; promote an enjoyable and safe museum environment
  • Answer visitor questions and speak knowledgeably about the Museum and exhibitions, programs, and events
  • Maintain knowledge of exhibitions, programs, and other Museum activities
  • Assist with evaluation and survey projects, including interacting with visitors and families as they enter and exit the museum to assess their Museum experience.

Event Support

  • Set up and break down events
  • Support Learning & Engagement with guided tours to groups and individuals and participate in ongoing tour guide training
  • Work with other Museum staff as needed to implement policies, manage event set-up, maintain gallery spaces, and assist with other projects as requested

Operational and Administrative Support

  • Ensure the cleanliness of galleries and public spaces
  • Effectively communicate information to VEAs and event staff and ensure the performance of daily housekeeping tasks
  • Accurately track and report on attendance and event data
  • Report issues to Lead VEA on duty and/or Visitor Experience and Events Manager
  • Proactively adapt to change, be it changes within the museum or the changing needs of CAM’s audience
  • Other duties as assigned

Qualifications

  • Customer service and/or retail experience
  • Strong listening and communication skills
  • Friendly and welcoming demeanor, with an appreciation for accessibility and inclusion
  • Strong attention to detail
  • Reliable and punctual
  • Ability to balance multiple needs in a dynamic environment
  • Ability to be proactive and take initiative
  • Ability to stand in galleries for long periods of time
  • Ability to work weekends, some holidays, and evenings
  • Ability to stand in galleries for long periods of time
  • Ability to lift at least 25 lbs
  • Interest in and/or curiosity about museums and contemporary art
  • Art background a plus

Compensation

The pay rate for this position starts at $16/hour.

Application Instructions

Please click “Apply Here” at the bottom of the job posting page to be forwarded to the application portal. In order to apply, you must create a free account for Submittable. You will be asked to upload a cover letter and resume. All inquiries and materials will be confidential. Applications will be acknowledged. Position is open until filled.

Diversity, Equity, Accessibility, and Inclusion

The Contemporary Art Museum St. Louis is committed to embracing diversity, practicing equity, and ensuring accessibility and inclusion. We will continually strive to achieve a welcoming environment in all our spaces, where staff, artists, board, and community feel reflected and valued for their unique perspectives and backgrounds. DEAI values will guide and impact all the decisions the museum makes, both internal and external, so that we are choosing a path toward ongoing transformation.

CAM is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, disability, age, family responsibilities, national origin, or veteran status. 

About the Contemporary Art Museum St. Louis

The Contemporary Art Museum St. Louis works to enrich lives and inspire curiosity, creativity, and learning through experiences with contemporary art. Focused on a dynamic array of changing exhibitions, the Museum reflects and contributes to the global cultural landscape while engaging thousands of visitors through a wide array of public programs. CAM nurtures the creative minds of our city’s youth through free, in-depth art education, making a long-lasting impact on the community. We are a site for discovery, a welcoming space, free and open to all.

We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role.  If most of this job description describes you, we encourage you to apply for this role.